工作職責：Monitoring performance of staff and ensuring all responsibilities and procedures are performed by regulations. Co-ordinates with all departments concerned in order to maintain Front Office functions properly. Answers guests inquires, handles complaints and attend to the needs of the guests.

工作職責：Get exposed to different departments through quick hotel-wide rotations. Learn management skills while working as a supervisor or acting Assistant Manager.

工作職責：Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Arrange events, excursions, transportation for hotel residents. Respond to complaints and find the appropriate solutions.